Migrating from NueMD to Medi

Short answer

NueMD retires on December 31, 2026. AdvancedMD, which acquired NueMD in 2018, has confirmed the software and its support end that day and is directing customers to move to AdvancedMD or leave. If you do not want AdvancedMD's per-provider pricing, plan your migration now. For planning, we usually estimate around one business day per practice for Medi cutover work once exports and payer-enrollment inputs are ready. NueMD exports patient demographics and historical charges cleanly, but payer enrollment, open-claim working state, and ERA routing do not move to any new system automatically. The pattern that protects revenue is a forward-only cutover with legacy A/R closeout running in NueMD before the deadline. See the NueMD page on AdvancedMD and the NueMD migration page for the official notices.

Why NueMD users are migrating now

NueMD has been an AdvancedMD property since the 2018 acquisition closed. It kept operating as its own platform for years, serving small and mid-size practices across internal medicine, pain management, urgent care, and other specialties. It ran its own clearinghouse and gave billing companies a lower-cost alternative to larger RCM suites.

That is ending. AdvancedMD will retire NueMD software and support on December 31, 2026. After that date, logins stop, and the NueMD clearinghouse no longer routes claims or delivers ERAs. Phone support has already wound down to in-app ticketing and limited live chat. The message to customers is direct: move to AdvancedMD or move somewhere else.

The forced deadline is harder on a billing company than on a single practice. A book of eight to twenty practices means coordinating enrollment, parallel runs, and staff training across every client account before a date nobody can extend.

What comes across and what does not

Some categories transfer cleanly; others have to be rebuilt.

Payer enrollment is the category that bites hardest in a forced sunset. NueMD runs its own clearinghouse, and that clearinghouse dies with the platform. Every payer enrollment held through it ends on December 31, 2026. Re-enrollment at Stedi, Medi's clearinghouse, is a separate process for each payer, and the payers set those timelines, not either software vendor.

How to protect legacy A/R

Do not move open A/R into the new system before it is collected. Open claims, aged follow-up, and denial threads that have run for weeks all carry context inside NueMD that does not survive export. Re-creating that work on a cutover timeline packs too much risk into too short a window.

Run it forward-only instead. New charges go into Medi on cutover day. Claims dated before cutover stay in NueMD for a 60 to 90 day legacy A/R closeout, and ERAs for those claims keep posting in NueMD through that window. Staff work the legacy bucket down in NueMD and enter new work in Medi at the same time. The two systems run in parallel until the legacy bucket is empty.

The closeout window cannot run past December 31, 2026, because NueMD goes dark that day. Any claim still open at the deadline has to be collected first, moved into Medi as an active claim with documented working state, or written off when collection is not worth the effort. So end the closeout well before December 31, not on it. Completing cutover by October 1, 2026 leaves about 90 days of closeout inside a live NueMD account before the hard stop; books with high volume or complex payer mixes should cut over earlier.

Day-zero cutover checklist

• Export patient demographics, insurance coverages, provider NPIs, and taxonomy codes from NueMD before cutover day
• Verify that the Medi import accepted every patient and provider record, and spot-check at least twenty records for accuracy
• Confirm payer enrollment at Stedi is active for the top three payers by claim volume before the first production claim
• Confirm 837 claim submission with one test claim that passes scrub and reaches the clearinghouse
• Confirm 835 ERA enrollment with one test remittance for at least one payer
• Post all pending ERAs in NueMD before setting the account to read-only for new charges
• Document every open claim in NueMD with its working state, follow-up notes, payer contact history, and next-action date
• Document each in-flight appeal with payer reference number, submission date, appeal level, documents submitted, and next-action deadline
• Set NueMD to read-only for new claim creation for the practice that has cut over
• Confirm new charges for that practice enter Medi only, with a clear date-of-service boundary every biller understands
• Notify the practice that NueMD is read-only for new billing and that legacy claims will be worked there for 60 to 90 days
• Record the cutover date and date-of-service boundary in writing, shared with both the NueMD-side and Medi-side teams

How long do you have?

The hard deadline is December 31, 2026. Being off NueMD means more than cutting over to a new system: it means the legacy A/R closeout is finished and verified before that day. Working backward:

• A 90-day closeout ends December 31 only if cutover happens by October 1
• Stedi enrollment takes several weeks per payer at minimum, so start enrollment by August for an October cutover
• A book of ten clients means roughly ten business days of Medi cutover work once the inputs are ready

For five or more practices, do not wait until the final quarter of 2026. The Medi cutover estimate can be around a day per practice when the inputs are ready, but payer enrollment, parallel-run reconciliation, and legacy A/R closeout still need calendar room before NueMD goes dark. Contact the Medi team to start enrollment, because payers set those timelines and paying more does not shorten them.

How Medi runs the migration

Medi puts operating continuity first. The founder, a working biller, handles migrations directly, and migration pricing is published and per-practice, so you know the number before the project starts. Every Medi migration has the same shape regardless of source platform:

• Forward-only cutover, with new charges entering Medi on and after the cutover date
• Legacy A/R closeout, with pre-cutover claims worked down in the source system over 60 to 90 days
• Payer re-enrollment, with Stedi enrollment for each payer starting on contract day one
• Practice-by-practice rollout, simplest practice first, estimating around one business day of Medi cutover work per practice once inputs are ready

Migration is free with a 12-month commitment, or a one-time $100 per client practice (capped at $3,000 for the book) month-to-month. Data export is always free in standard formats, and there is no early-termination fee. The annual commitment is the only lock-in; your data never is.

Platform pricing is $20 per client practice per month, with volume pricing available ($15 for practices 26 to 50, $10 beyond 50). No per-provider fee, no annual contract required, so the fee scales with the book Medi actually serves instead of a flat rate. Claims are billed at a flat $0.70 each, whether a claim has one service line or twelve, with ERA included and no separate remittance fee. Volume steps down to $0.65 per claim from 501 to 5,000 a month and $0.55 beyond 5,000. Other transactions: eligibility $0.25, claim status $0.20, COB and attachments $1.50. 277CA acknowledgments and PDFs are included. See pricing for the full schedule.

Medi routes all EDI through Stedi: 837 claim submission, 835 ERA, 270/271 eligibility, 276/277 claim status, and 277CA acknowledgments. Coming from NueMD, the clearinghouse change is the biggest operational shift. NueMD's internal clearinghouse and Stedi have different payer connection sets and scrub behavior, so the first two weeks of production are a normal calibration period. Plan for it instead of reading it as a problem. The billing company software evaluation guide covers what to verify when evaluating platforms under deadline pressure.

Frequently asked questions

When is NueMD shutting down?

AdvancedMD has confirmed NueMD retires on December 31, 2026, with software access and support ending that day. After it, logins stop and the clearinghouse no longer routes claims or delivers ERAs. Phone support wound down earlier in 2026, leaving in-app ticketing and limited live chat until the sunset. The official notice is on the NueMD page.

Can I export my NueMD data?

Patient demographics, insurance records, and charge history are accessible through NueMD's reporting tools and export for migration. Historical claim records export for reference. What does not export in usable form is the working state of revenue cycle operations: follow-up notes on open claims, denial investigation threads, in-flight appeal documentation, and per-payer scrub configurations. Request and verify your export before the account closes; AdvancedMD has not published clear commitments on post-shutdown retrieval from a retired platform.

Do I have to move to AdvancedMD?

No. AdvancedMD is the path the parent company is promoting, but nothing requires you to take it. You can move to any RCM platform that fits your operation. For a billing company, the question is whether the replacement is built around the billing company as the primary user or around individual practices with a multi-client layer bolted on top.

What happens to my open claims when NueMD shuts down?

When NueMD closes on December 31, 2026, the context for working open claims goes with it. The notes, denial history, payer contact record, and follow-up thread are not recoverable from a retired system. The protection is to finish the legacy A/R closeout before the deadline and document every open claim's working state in writing before cutover. Anything still open at the deadline has to be re-entered manually with whatever documentation you preserved, or written off.

Do I need to re-enroll with every payer when I leave NueMD?

Yes. NueMD's payer enrollments are tied to its own clearinghouse submitter IDs, so they do not carry to a platform on a different clearinghouse. Every enrollment for 837 claim submission and 835 ERA receipt has to be re-established at the new one. Medi routes through Stedi. Medicare and state Medicaid take the longest; commercial payers vary. Start enrollment the day you sign.

Is the NueMD situation like the Tebra migration?

The mechanics match; the timeline pressure does not. Tebra is not being sunset on a hard date and NueMD is, which makes the NueMD move more time-bound and less negotiable. The Tebra migration guide covers the forward-only approach, legacy A/R closeout, and payer enrollment in detail, and those sections apply here. The NueMD-specific risk is the deadline: you cannot extend the closeout past December 31, 2026, or keep a read-only NueMD account open for historical access after it.

How current is this guide?

Last reviewed 2026-06-07, and refreshed monthly. The retirement date and AdvancedMD's transition terms can change, so confirm them directly before you plan a cutover. The official notices are the NueMD page on AdvancedMD and the NueMD migration page. Transition-risk benchmarks come from the Medical Billers and Coders 30-Day Transition Playbook and payer-enrollment constraints from the CMS Electronic Billing and EDI Transactions guidance. Verify the shutdown date and payer enrollment requirements with AdvancedMD and each payer before committing to a timeline.